Hura Social Chat for Shopify: One Chat Button for WhatsApp, Messenger, Zalo and More
Your shoppers already live in WhatsApp, Messenger and Zalo. When they have a question, they want to ask it there, not hunt for your contact page. Hura Social Chat is a free Shopify app that adds one floating chat button to your store, so customers can message you on the channel they already use, on desktop and on mobile.
Why a chat button, and why now?
A visitor who can't get a quick answer about sizing, delivery or stock often just leaves. A chat button that stays in the corner of every page turns that doubt into a conversation, and a conversation is much closer to a sale.
If you used to rely on the Facebook Chat Plugin, you may have noticed it is gone: Facebook shut it down on May 9, 2024, so no app can show that chat window on your store any more. Hura Social Chat (formerly Hura FB Messenger) was rebuilt for this. Instead of one embedded window, it gives shoppers a single button that opens a real conversation in the app they prefer, and your messages still land in your usual inbox.
Key features of Hura Social Chat
1. Eight channels in one button
Offer Messenger, WhatsApp, Instagram, Telegram, Zalo, a phone call, SMS and email. With one channel turned on, the button opens it directly. With several, shoppers tap the button and pick one from a short menu.
2. Set up in about a minute
Tick a channel, enter your Facebook Page, phone number, username or email, and save. There is no code to write and no account to connect. A live preview shows exactly what shoppers will see.
3. Make it match your brand
Choose the button color, change the label (or leave it empty for a compact icon-only button), place it in the bottom-left or bottom-right corner and fine-tune the distance from the edges.
4. Start the conversation first
Add a short greeting, such as "Questions about sizes or shipping? We reply fast.", and choose how many seconds to wait before it appears next to the button. It shows once per visit, so it helps without getting in the way.
5. Show it where it helps
Display the button on desktop, mobile or both, and on all pages or only the pages you pick. Need a break? Turn the button off with one switch and your settings stay saved.
6. Light on your store, kind to your shoppers
Hura Social Chat runs as a theme app embed, so your theme code is never edited, and uninstalling the app removes the button cleanly. It loads a small stylesheet and no third-party scripts, sets no cookies, tracks nothing and stores no customer data. The button is simply a set of links.
See Hura Social Chat in action
How to get started
- Install Hura Social Chat from the Shopify App Store.
- In your theme editor, open App embeds, turn on Chat button and save the theme.
- Back in the app, tick the channels you want and enter your contact details.
- Adjust the color, text, position and greeting, then switch on Show the chat button and save.
- Open your store: the button appears in the corner you chose.
Pricing
Hura Social Chat is free.
FAQ
Do I need to know how to code? No. Everything is set up in the app, and the button appears once the app embed is on in your theme.
Where is the Facebook chat window that used to open on my store? Facebook shut down its Chat Plugin on May 9, 2024. The button now opens a Messenger conversation with your Page in the Messenger app on mobile or on messenger.com on desktop, and messages still arrive in your Page inbox.
Messenger doesn't open my Page. What should I enter? Enter the username from your Page's address (facebook.com/yourpage becomes yourpage). If your Page has no username, enter its numeric Page ID, shown in your Page's About section.
Will the button slow down my store? No. It is part of your theme through an app embed and loads no third-party script, only a small stylesheet and a tiny script when there are several channels or a greeting.
Does the app collect customer data? No. The button is a set of links: the app stores no customer data, sets no cookies and tracks nothing.
Which languages does the app support? The Hura Social Chat admin is available in 21 languages, including English, Vietnamese, Chinese, Japanese, Korean, French, German and Spanish.
Be there when shoppers want to talk
Every question a shopper can't ask is a sale you might lose. Give them one button and the channel they already trust. Install Hura Social Chat for free and start the conversation today.
